Support
Membership
Chesners is a members-only luxury fashion platform connecting discerning shoppers in the U.S. with Europeโs finest multi-brand boutiques. We offer current-season collections from top designers at exclusive members prices.
Membership is by application or invitation only. Once approved, youโll gain access to curated pieces from verified Italian boutiques, available exclusively to our members.
Membership is valid for one year. Each tier grants a set annual shopping spend. The higher your tier, the more you can spend.
We offer three tiers, each designed for different levels of spend. Click here to see the different tiers.
Yes, at any time if you hit your spend limit you can upgrade your membership to the next tier.
Each membership tier comes with its own annual spending limit to help us maintain the exclusive pricing youโre receiving. Because members shop at our cost, we set limits to ensure every customer can enjoy consistent access to current-season inventory at stable, pre-tariff pricing.
You can cancel your membership at any time if you did not make a purchase. You will not be refunded for previous months while your membership was active. Once a purchase is made you can only cancel at the end of your 1 year membership.
Shopping & Products
Every item comes directly from authorized boutiques in Italy and is therefore guaranteed authentic.
Yes. Our collections include menโs, womenโs, and childrenโs pieces from leading luxury designer labels.
New items are added daily.
Items come the same way you would receive them if you were purchasing from any multi brand boutique. Handbags will normally only come with a dust bag while shoes come in original boxes and dust bags.
Unfortunately, because we are partnered with the boutiques once an order is placed it cannot be canceled.
Shipping & Returns
We currently ship only to the USA.
Your item will ship within 10 business days but normally 1-2 business days.
Thatโs totally up to you. If you opt out, keep in mind you are liable if the item gets lost, stolen or damaged in transit. Please also note insurance is only valid for one claim per an account.
Returns are accepted at this time only if your address is in the USA. Eligible items can be returned within 14 days of delivery for a store credit that does not expire. Original shipping and insurance fees are deducted.
Login to your account and click on the order you want to return. From there follow the prompts. Expect a return label to your inbox within 24 hours.